Order Processing

Many Peaceful Tributes products are printed or prepared after an order is placed.

Estimated production or dispatch times will be shown on the homepage, during checkout or in your order confirmation. Production time is separate from the delivery time provided by the shipping carrier.

During busy periods, public holidays, product launches or unexpected equipment interruptions, production may take longer than usual. Where we become aware of a significant delay, we will make reasonable efforts to contact affected customers.

Orders containing multiple products may be shipped together once the complete order is ready.

Shipping and Delivery

Peaceful Tributes currently ships to Australian delivery addresses.

Shipping charges, where applicable, are calculated and displayed before checkout is completed.

Once an order has been dispatched, customers will receive tracking information where tracking is available. Delivery estimates are provided as a guide only and are not guaranteed delivery dates.

Peaceful Tributes is not responsible for delays caused by circumstances outside our reasonable control, including:

• Carrier delays
• Severe weather or natural disasters
• Public holidays
• Industrial action
• Incorrect delivery details
• Delivery network disruptions
• Events affecting transport or postal services

We will, however, assist customers with reasonable delivery enquiries and carrier investigations.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address.

Please contact us immediately after placing your order if an address needs to be corrected. We cannot guarantee that an address can be changed after production or dispatch has begun.

Where an order is returned to us because an incorrect or incomplete address was supplied, or because it was not collected from the carrier, the customer may be responsible for the cost of resending the order.

This does not apply where the delivery problem was caused by an error made by Peaceful Tributes.

Missing or Delayed Deliveries

Before contacting us about a missing delivery, please:

• Check the tracking information
• Check around the delivery location
• Ask other members of the household
• Check with neighbours where appropriate
• Check for a collection card, email or text message from the carrier

Where tracking shows no recent movement or the parcel appears to be lost, please contact us through our Contact Us page. We will lodge an enquiry with the delivery carrier where appropriate.

Where a parcel is confirmed as lost before delivery, Peaceful Tributes will provide the remedy required by law, which may include a replacement or refund.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery.

Contact us promptly if an item:

• Arrives broken or damaged
• Has a manufacturing or printing fault
• Is materially different from the product ordered
• Contains an error made by Peaceful Tributes
• Is the wrong product, design or size

Please include:

• Your name and order number
• A description of the problem
• A clear photograph of the complete item
• Close-up photographs of the damage or error
• Photographs of the packaging and shipping label where the item was damaged in transit

Please keep the item and packaging until we advise whether they are required for the claim.

Once the issue has been assessed, we will provide the remedy required by the Australian Consumer Law. Depending on the circumstances, this may include a replacement, refund or another appropriate remedy.

Where a return is reasonably required and the item is confirmed to be faulty, damaged, incorrect or not as described, Peaceful Tributes will arrange or reimburse reasonable return postage costs.

Australian Consumer Law

Customers may be entitled to a repair, replacement, refund or other remedy where a product:

• Is faulty
• Is unsafe
• Is not of acceptable quality
• Is not fit for its stated or agreed purpose
• Does not match its description or sample
• Has a major problem

These rights apply in addition to any voluntary return or replacement policy offered by Peaceful Tributes.

Proof of purchase may be required when making a claim.

Change-of-Mind Returns

Personalised and Custom-Made Products

We do not accept change-of-mind returns for personalised, customised or specially made products once production has begun.

This includes products containing customer-supplied:

• Names
• Dates
• Messages
• Photographs
• Wording
• Colours
• Layout requests
• Other personalised details

Personalised and custom-made products remain covered by the Australian Consumer Law if they are faulty, damaged, not as described or contain an error made by Peaceful Tributes.

Personalisation Mistakes

Customers are responsible for checking all names, dates, spelling, punctuation, photographs and other details submitted with an order.

Information will generally be printed as it was supplied. Peaceful Tributes is not responsible for errors contained in information approved or entered by the customer.

Where a digital proof is provided, customers must check the entire design before approving it. Approval authorises us to begin production.

If Peaceful Tributes makes an error or the finished product does not reasonably match the approved order, we will correct the issue at no additional cost.

Where the customer supplied or approved incorrect information, a replacement is not automatically available free of charge. We may offer a reduced-price reprint depending on the circumstances.

Please contact us as quickly as possible if you notice an error. We may be able to correct it before production begins, but changes cannot be guaranteed after an order has entered production.

Order Changes and Cancellations

Requests to change or cancel an order should be made as soon as possible.

Standard orders may be cancelled for a full refund where cancellation is requested before production or preparation begins.

Personalised or custom-made orders cannot normally be cancelled or refunded after design work or production has begun.

A request is not considered accepted until Peaceful Tributes confirms the change or cancellation.

Nothing in this section limits any cancellation or refund rights provided by law.

Product Colours and Appearance

We make reasonable efforts to display product images and colours accurately. However, colours can appear differently depending on:

• Screen type
• Device settings
• Display brightness
• Lighting conditions
• Printing materials
• Production processes

Minor differences in colour, texture, positioning or finish may occur between the website image and the finished product. These minor differences are not normally considered faults unless the product is materially different from its description or approved design.

Product photographs may include props or decorative items that are not included unless specifically stated in the product description.

Where an acrylic display stand is included, its exact shape, thickness, size or style may vary slightly from the stand shown in product photographs. This will not affect its intended function.

Product Care and Accidental Damage

Our decorative tiles and plaques may be fragile and should be handled with care.

Unless specifically described otherwise, products are intended for indoor decorative display. They are not intended to be used as:

• Food preparation surfaces
• Flooring or wall construction materials
• Heat-resistant trivets
• Outdoor signs
• Children’s toys
• Structural or load-bearing products

Damage caused after delivery by dropping, impact, misuse, incorrect installation, unsuitable cleaning products, outdoor exposure or failure to follow reasonable care instructions is not considered a manufacturing fault.

This does not affect rights relating to an underlying product defect.

Website, Product and Pricing Errors

We take reasonable care to ensure that product descriptions, images, availability, prices and other website information are accurate.

Occasionally, the website may contain:

• Typographical errors
• Incorrect product information
• Incorrect images
• Pricing errors
• Technical faults
• Incorrect availability information
• Outdated promotional information

We may correct errors and update information as soon as they are identified.

If an obvious website or pricing error affects an order that has not yet been fulfilled, we may contact the customer to offer the correct product or price. We will not charge an increased amount or substitute a different product without the customer’s agreement.

Where the corrected order is not accepted, or we cannot reasonably fulfil the order, we may cancel the affected item and provide a full refund of the amount paid for that item.

Any correction, cancellation or refund will be handled in accordance with the Australian Consumer Law.

Product Availability

Placing an item in a shopping cart does not reserve that item or guarantee availability.

In rare circumstances, a product, material or component may become unavailable after an order is placed. Where this occurs, we may:

• Contact the customer with an estimated delay
• Offer a reasonable alternative
• Offer to remove the unavailable item
• Cancel the affected item and issue a refund

We will not substitute a materially different product without the customer’s agreement.

Promotions and Discount Codes

Promotional offers and discount codes:

• Must be used within the stated promotional period
• Cannot be exchanged for cash
• May be limited to one use per customer or order
• May exclude particular products or collections
• Cannot normally be combined unless stated otherwise
• Must be entered before checkout is completed

Discounts cannot usually be applied retrospectively to an order that has already been completed.

Peaceful Tributes may withdraw or correct a promotion where it contains an obvious error, has been misused or has been affected by a technical fault. This does not affect completed purchases or consumer rights except where permitted by law.

Copyright and Intellectual Property

Unless otherwise stated, the original content appearing on the Peaceful Tributes website is owned by, or used under licence by, Peaceful Tributes.

Protected content may include:

• Product artwork and designs
• Product photographs
• Graphics and illustrations
• Logos and branding
• Written descriptions
• Website text
• Collection names
• Page layouts
• Advertising materials
• Social media content

This material must not be copied, reproduced, republished, modified, distributed, sold, manufactured, printed or used commercially without prior written permission from Peaceful Tributes or the relevant rights holder.

Customers may share links to our publicly available website pages and social media posts for personal, non-commercial purposes.

Nothing in this policy prevents a use that is permitted under Australian copyright law.

Customer-Supplied Images and Content

When submitting a photograph, image, logo, quote, poem, wording or other material for a custom order, the customer confirms that they:

• Own the material or have permission to use it
• Have authority to provide it to Peaceful Tributes
• Have obtained any necessary permission from identifiable people
• Are not infringing another person’s copyright, trade mark, privacy or other rights

The customer grants Peaceful Tributes a limited permission to store, edit, reproduce and print the supplied material only as reasonably necessary to design, produce and fulfil the order.

Peaceful Tributes may refuse or cancel an order where submitted material appears unlawful, abusive, misleading, discriminatory, threatening or likely to infringe another person’s rights. Where appropriate, amounts paid for uncompleted work will be refunded.

Customer-supplied personal photographs will not be used in advertising or public promotional material without permission.

Reporting Copyright Concerns

If you believe content appearing on our website infringes your copyright or other intellectual property rights, please contact us and provide:

• Your name and contact information
• Identification of the protected material
• The location of the material on our website
• An explanation of your ownership or authority
• Details of the alleged infringement
• Any supporting information

We will review genuine reports and take appropriate action where required.

Policy Updates

Peaceful Tributes may update these policies when our products, business practices or legal obligations change.

The version displayed on the website at the time an order is placed will generally apply to that order, except where a later change is required by law or provides the customer with greater rights.