Shipping Policy

Every Peaceful Tributes order is prepared and packed with care. This policy explains our order processing, dispatch and delivery procedures for purchases made through our website.

Shipping Information

Where We Ship

Peaceful Tributes currently ships to Australian delivery addresses.

Available shipping options and charges will be displayed during checkout before your order is completed.

Order Processing

Many Peaceful Tributes products are printed or prepared after an order is placed.

Estimated production or dispatch times may be displayed on our website, during checkout or in your order confirmation.

During busy periods, public holidays, product launches or unexpected equipment interruptions, production may take longer than usual.

Where we become aware of a significant delay affecting your order, we will make reasonable efforts to contact you.

Dispatch

An order is considered dispatched once it has been packed and transferred to the relevant shipping or postal carrier.

Where tracking is available, customers will generally receive tracking information after dispatch.

Once dispatched, the parcel moves through the carrier's delivery network and delivery times may vary depending on the destination and circumstances affecting the delivery network.

Shipping Costs

Shipping charges, where applicable, are calculated and displayed before checkout is completed.

Please review the shipping method, delivery address and total order cost before completing your purchase.

Tracking Your Order

Where tracking is available for your shipment, tracking information will be provided after your order has been dispatched.

Please allow time for the carrier's tracking system to register and update after the parcel has been lodged.

Tracking information is supplied by the delivery carrier and may not update at every stage of the parcel's journey.

Delivery Times

Any delivery estimate displayed on our website, at checkout, in an order confirmation or by a shipping carrier is an estimate only.

Delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.

Delivery time begins after your order has been dispatched and is separate from the time required to print, prepare and pack your order.

Delivery Delays

Delivery may occasionally be delayed due to circumstances outside our reasonable control.

These circumstances may include:

• Carrier or postal network delays
• Severe weather
• Natural disasters
• Public holidays
• Industrial action
• Transport disruptions
• High parcel volumes
• Incorrect or incomplete delivery details
• Other events affecting postal or transport services

While Peaceful Tributes cannot control carrier delivery networks, we will assist customers with reasonable delivery enquiries and carrier investigations where appropriate.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your:

• Recipient name
• Street address
• Suburb or locality
• State or territory
• Postcode

Peaceful Tributes is not responsible for delivery problems caused solely by incorrect or incomplete delivery information supplied by the customer.

This does not apply where the delivery problem was caused by an error made by Peaceful Tributes.

Changing Your Delivery Address

If you notice an error in your delivery address after placing an order, please contact us as soon as possible.

We may be able to update the delivery address before your order is dispatched, but address changes cannot be guaranteed once preparation, shipping documentation or dispatch has begun.

Returned or Uncollected Parcels

A parcel may be returned to Peaceful Tributes where, for example:

• An incorrect or incomplete address was supplied
• The carrier was unable to complete delivery
• The parcel was not collected from the carrier
• The parcel was refused at the delivery address

Where an order is returned because of an incorrect or incomplete address supplied by the customer, or because the parcel was not collected, the customer may be responsible for reasonable costs associated with resending the order.

This does not apply where the return was caused by an error made by Peaceful Tributes or where the law requires otherwise.

Missing or Delayed Parcels

If your parcel appears to be delayed or missing, please first:

• Check the latest tracking information
• Check around the delivery location
• Ask other members of your household
• Check with neighbours where appropriate
• Check for a collection card or delivery notice
• Check for an email or text message from the carrier

If tracking shows no recent movement or the parcel appears to be lost, please contact Peaceful Tributes with your order number.

We will lodge or assist with an enquiry with the delivery carrier where appropriate.

Where a parcel is confirmed as lost before delivery, Peaceful Tributes will provide the remedy required by law, which may include a replacement or refund.

Products Damaged During Delivery

Please inspect your order as soon as reasonably possible after delivery.

If your product arrives broken or damaged, please contact us promptly.

Please provide:

• Your name and order number
• A photograph of the complete product
• Close-up photographs of the damage
• Photographs of the outer packaging
• Photographs of any visible damage to the packaging
• A photograph of the shipping label

Please keep the damaged item and packaging until we advise whether they are required for the claim.

Depending on the circumstances and your rights under the Australian Consumer Law, an appropriate remedy may include a replacement, refund or another remedy required by law.

Orders Containing Multiple Items

Where an order contains multiple products, we may hold the order until all items are ready so that they can be dispatched together.

If an item is significantly delayed or unavailable, we may contact you to discuss the available options.

Australian Consumer Law

Where a product is not supplied, is lost before delivery, arrives damaged or otherwise fails to meet applicable consumer guarantees, Peaceful Tributes will provide any remedy required under the Australian Consumer Law.

This Shipping Policy operates in addition to any rights or remedies available to customers under applicable Australian law.

Contact Us

If you have a question about dispatch, tracking, a delayed parcel, a missing delivery or an item damaged during delivery, please contact Peaceful Tributes through our Contact Us page.

Please include your order number and any relevant tracking information.

We aim to respond as promptly as reasonably possible. Please check your junk or spam folder if you are waiting for an email response.